Technical emergency calls: fast and competent help in technical emergencies through our emergency call centre
In our times, it is impossible to imagine life without technical devices. But what happens when these devices suddenly fail or a malfunction occurs? This is where our technical emergency call service comes into play.
We offer fast and competent help in technical emergencies and ensure that you are quickly back in the game. This is particularly vital where sensitive areas are affected, such as medical systems, industrial plants, cooling systems, conveyor systems or systems for environmental protection.
24/7 availability and fast response times
Our emergency call centre is staffed around the clock and is there to help you with technical problems.
No matter what technical system is connected to us – we are available at all times and guarantee you
fast response times.
Experienced staff and state-of-the-art technologies
Our team of competent employees has many years of experience in solving technical problems. They are specially trained to act quickly and effectively in critical situations. And we use state-of-the-art technologies and tools to ensure rapid diagnosis and intervention.
Customised solutions for individual needs
Every technical emergency is unique and requires an individual approach to solve it. We work closely with our customers to develop customised solutions tailored to their specific needs. In doing so, we focus on close cooperation and transparent communication to ensure fast and smooth processing. The emergency call systems are installed and programmed by our own trained personnel and connected to our redundant control centres (on customer request also to an external emergency call centre).. Programming takes place in-house and isprotected by means of a security code. Our phone support is available to you at all times.
Routine calls and monitoring
A routine call isusually made every 3 days. By this, the entire technology is checked and the result is documented and evaluated. Missed routine calls lead to the need to check equipment. Likewise, the availability of the phone connection is checked in these routine calls, regardless of whether the call is made via a landline phone or a mobile network. Notification to the client of missed routine calls, including diagnosis, is made at short notice. Furthermore, we prepare and make available monthly overviews of the routines for all units of equipment.
Comprehensive technical emergency call services
Our technical emergency calls comprise a wide range of services from fault diagnosis to repair and maintenance. We also offer support in the planning and installation of technical equipment and with the selection of the right systems. We pride ourselves on providing our customers with a first-class service and fast support in technical emergencies.
