Lift emergency calls & rescue of persons
legally compliant and reliable!

TG Services also solves your emergency call problem!

Lift emergency calls
& rescue of trapped persons

Trapped in the lift – the horror scenario for users.

When you use a lift, you should always be aware that there is a lift emergency call function that you can use to request help in an emergency. This emergency call function is usually a button or key in the lift that connects you to an emergency call centre. The emergency call centre can then organise help should you get stuck in the lift or experience other problems.

For lift operators it is important that a functioning 2-way communication system, i.e. an appropriate emergency call device or emergency call telephone with a reliable connection to an emergency call centre, is installed in every lift for transporting passengers.


A lift without a functional emergency call system must not be operated.

To ensure the safety of users and also not to face the risk of legal consequences, you should therefore commission a reliable partner with an emergency call centre that is staffed 24/7. The organisation of rescuing persons must also be reliably ensured at all times – we take care of this nationwide via qualified partners who have been instructed about your lift.


Our services

  • Lift emergency call centre staffed 24/7
  • Rescue of trapped persons by qualified, trained regional partners
  • Regular monitoring calls for functionality testing
  • Fulfilment of all statutory requirements regarding emergency calls
  • Legally compliant documentation
  • Direct two-way voice connection between the cabin and the emergency call centre
  • Addressing and reassuring trapped persons from the emergency call centre
  • Checks of the phone connection every 3 days pursuant to DIN EN 81-28
  • Reliable function – also in the event of a power failure (via an emergency power supply)
  • Customised action plans
  • Delivery of a key strongbox, optionally also installation
  • Assumption of duties for the rescue of trapped persons when calling the TGS emergency call centre
  • Individual action plan for your lift system
  • Reduction of liability risk of operators


We aid operators in fitting their lifts with emergency call devices or replacing defective devices and offer sophisticated emergency call technology from our partner company Telegärtner Elektronik – reliable and proven!



The key regulations in the field of emergency calls are the German Act on Installations Requiring Monitoring (ÜAnlG), the Ordinance on Industrial Safety and Health (BetrSichV), the Technical Rules for Industrial Safety and Health (TRBS) and the European Standard DIN EN 81-28 Safety rules for the construction and installation of lifts. Lifts for the transport of persons and goods – Part 28: Remote alarm for passenger and goods lifts (unfortunately not available free of charge)


If you have any further questions or need assistance, please do not hesitate to contact us.
We will be happy to help you further!

Contact us today to find out more about lift emergency calls and the rescue of persons!

Lift service, maintenance & repairs

Regular maintenance is important and ensures the operability of your lift.

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Lift attendants and training

Regular lift inspections are a mandatory task – we'll take care of it for you!

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Routine calls to check the lift emergency call function

No problem for our call centre – make it our responsibility instead of your own!

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GSM emergency calls/SIM card management

We offer suitable cards & emergency call devices with optimised tariffs.

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Hazard analysis

You need a hazard analysis for your lift. We will prepare it for you!

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